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Help & FAQ
Questions,
answered.
Short answers to the things people ask us most. If your question is not here, send us a message.
Orders
Can I change or cancel an order?
Contact us as soon as possible. We will help if production or dispatch has not started, but we cannot promise changes after that point.
Why might my order arrive in more than one parcel?
Products sent from our Swiss studio and products created closer to you follow different fulfilment routes. If your order contains both, they may arrive separately.
Delivery
What does delivery cost in Switzerland?
Standard delivery for products sent from our studio is CHF 9. It is free from CHF 50. The checkout shows the rate that applies to your order.
Do you deliver internationally?
Yes, where the product and fulfilment route allow it. Products sent from Switzerland are not available for delivery to the United States. Products created closer to you may have different rates and destinations. Checkout confirms what is available for your address.
Will I pay customs or import charges?
Orders crossing a border may be subject to local taxes, customs duties or handling fees. These are set by the destination country and are normally the customer’s responsibility.
Returns
Can I return an item?
We have a 30-day return policy. Eligible items must be unworn or unused, with tags, in their original packaging and accompanied by proof of purchase. Custom products, sale items and gift cards cannot be returned. Contact us before sending anything back.
Who pays for return shipping?
Contact us before returning anything. If the return is accepted, we will send the correct instructions and confirm any applicable shipping cost. If an item is damaged, faulty or incorrect, tell us immediately.
Sizing
How do I choose the right size?
Use the size guide beside the size selector on the product page. Check whether the measurements describe the garment or the body, then compare them with something you already own.
Availability
What if my size or product is unavailable?
Use the availability reminder on the product page. Choose the relevant variant where available, enter your email and we will let you know if that item becomes available.
Membership
How does Club membership work?
Membership costs CHF 50 once. It is permanent, has no annual renewal and includes your own permanent sequential Club Number plus occasional updates from us.
Do I need to be a member to shop?
No. Everyone can shop, read the stories and enjoy what we make. Membership is an optional way to support the 1800m Club.
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