Refund policy
RETURNS, WITHDRAWALS AND REFUNDS
Our 30-day return period
You may request a return within 30 days after receiving an eligible item.
The item must be unused, unworn, with its tags and in its original packaging. You will also need your order number or other proof of purchase.
To request a return, email info@1800mclub.ch with:
• your order number
• the item you wish to return
• the reason for the return
• photographs if the item is damaged, defective or incorrect
Please do not send an item back before receiving return instructions. Returns sent without prior approval may not be accepted.
Return shipping costs
Unless an item is defective, damaged or incorrect, you are responsible for the direct cost of returning it.
If we offer you a return label, we will tell you before the return whether its cost will be deducted from your refund.
Damaged, defective or incorrect items
Please inspect your order when it arrives.
Contact us as soon as possible if an item is damaged, defective or incorrect. We will assess the issue and provide the appropriate remedy.
For a print-on-demand product, we may need photographs of the product, packaging and shipping label so that we can report the issue to our production partner.
Items that cannot be returned
We cannot accept returns of:
• personalised or custom-made products
• gift cards
• opened sealed goods that are unsuitable for return for health or hygiene reasons
• items damaged after delivery through improper use, handling or care
A standard print-on-demand product is not automatically excluded from return merely because it was produced after ordering.
Contact us if you are unsure whether an exception applies.
European and UK withdrawal rights
If mandatory law gives you a right to withdraw from a distance contract, including the usual 14-day withdrawal right available to many consumers in the European Economic Area and the United Kingdom, that statutory right applies in addition to this policy.
The withdrawal period generally begins when you, or a person designated by you, receives the goods.
You must send us a clear statement that you wish to withdraw before the withdrawal period expires. You can send this statement to info@1800mclub.ch.
Legal exceptions remain applicable, including exceptions for certain personalised goods and sealed products that are unsuitable for return once opened.
When a statutory withdrawal right applies, we will refund the purchase price and the original standard delivery charge as required by law.
You are responsible for the direct return shipping cost where the law permits this and where we informed you of that responsibility.
We may wait to issue the refund until we receive the returned goods or evidence that they have been sent back.
Refunds
We will inspect the returned item and tell you whether the refund has been approved.
Approved refunds are made to the original payment method. We aim to process the refund within 10 business days after approval, although your bank or payment provider may require additional time.
If more than 15 business days have passed since we approved your refund, contact info@1800mclub.ch.
Exchanges
We do not guarantee direct exchanges.
The quickest option is normally to return the eligible item and place a new order once the return has been accepted.
Mandatory rights
Nothing in this policy limits any mandatory rights you may have concerning defective, incorrectly described or undelivered goods.
Contact
Weber Enterprises
1800m Club
info@1800mclub.ch
Tomelistrasse 3
7050 Arosa
Switzerland
Last updated: 24 September 2026